Phoenix Enterprise Centre, Phoenix House, 3 - 5 Jacktrees Road, Cleator Moor, Cumbria, CA25 5BD | Tel: 01946 813 555

Digital Access, Advice, Food and Support Project (DAAFS)

Phoenix Enterprise Centre delivers a free, confidential and independent Advice and Guidance service – DAAFS (Digital Access, Advice, Food and Support Project).

This project is available to all Copeland* residents who are unemployed, at risk of redundancy, or claiming working-age benefits. The purpose of this project is to offer support and guidance to people who have no or little experience in navigating government formfilling digitally.


Advice and Guidance Team photo

Our Advice and Guidance Team can offer help and advice with:

  • Searching and applying for jobs or training
  • Setting up an email account
  • Register, set up and maintenance of Universal Credit accounts
  • Create, store and distribution of job-seekers CV’s
  • Comply with Department for Working Pension (DWP) Claimant Commitment requirements to avoid sanctions
  • Phones are available for those who need to call DWP, Employers, etc.



We operate out of three separate IT Suites which are situated at:-

  • Harbour Youth Project, Whitehaven Town Centre – Monday, Tuesday & Wednesday  – 9:30 am – 1:00 pm
  • Phoenix Enterprise Centre, Cleator Moor – Tuesday – Thursday – 9:00 am – 4:00 pm
  • The Millom Network Centre, Millom – Friday – 10:00 am – 3:00 pm



Call on 01946 813 555 or 07388 996 202 – Email



“I was terrified of computers. I did the Job Centre course but I still need one-to-one help to cope. I wouldn’t have had the skills to apply for any jobs, like downloading applications and you have to send your CV by e-mail.”

“I’d never used a computer. I was useless on the machine before, hopeless. Now I can get on with my job applications.”

“I can use my sister’s on a Sunday night. She’ll leave it on for me and help me when things pop up that I don’t expect, like it’s scanning or an ad or something. But I can’t use it when she’s not there because anything like that would just make me panic and I don’t have the skills to download applications and send my CV by e-mail and that.”

 “I could already use computers when I came here, but there’s no computer at home. And I’m dyslexic so I need help with my CV and when I’ve got any questions about the application forms.”

 “I’ve used my computer for like face-book and that but not for looking for jobs. The help I need here is more for how to do the job applications than the IT stuff.”

“This is the only place I can use a computer. I’d never touched one before coming here.”


Digital Access, Advice, Food and Support Project (DAAFS) is funded by:

The Copeland Community Fund,  Copeland Council and Phoenix Enterprise Centre

DAAFS Stats April 22 – Present

 Clients Engaged  215
 Clients moving into jobs  12


Food Pantry Support April 22 – Present 

 Families  104
 Individuals  255


Our Funders logos

* The Copeland area covers Distington, Whitehaven, Cleator Moor, Egremont, Seascale, Ravenglass, Millom and Haverigg.

Our Funders

Copyright © Phoenix Enterprise Centre 2024. All rights reserved.

Phoenix Enterprise Centre, Phoenix House, 3-5 Jacktrees Road, Cleator Moor, Cumbria, CA25 5BD - Tel: 01946 813 555

Phoenix Enterprise Centre CIC Ltd. Company registration number 01897176