Phoenix Enterprise Centre, Phoenix House, Jacktrees Road, Cleator Moor, Cumbria, CA25 5BD | Tel: 01946 813 555

Copeland Full Service Project

Copeland Full Service Project

The Advice and Guidance team at Phoenix Enterprise Centre

The Copeland Full Service Project started in February 17 after being developed following its fore runner “CCoDE+” which ended in Jan 17.  Our aim is to continue providing the exceptional service that our clients have come to expect.

We have increased our sessions at our four “drop in” I.T Centres across Copeland where the unemployed and benefit dependent can access a supported service to enable them to compete for online jobs. Each facility is manned by fully qualified Advice and Guidance Workers.

The project provides equality of access to computers and the internet to many of our customers who are unable to compete in this digital age. It enables them to job search or make benefit claims online, to maintain UC journals and keep in touch with their work coach.

Location of centres and opening days;-

  • Harbour Youth Project, Whitehaven Town Centre – Monday, Tuesday, Wednesday  – 9am – 3pm
  • Phoenix Enterprise Centre, Cleator Moor – Tuesday, Wednesday, Thursday, Friday – 9am – 4pm
  • The De Lucy Centre, Egremont – Monday – 10am – 3pm
  • The Millom Network Centre, Millom – Friday – 11am – 3pm

The facilities at Cleator Moor have Superfast Broadband, so you will find both job-search activities and registering for benefits a quick and painless experience.

Clients are assisted, supported and encouraged to utilise I.T in order to:-

  • Search and apply for jobs/training
  • Set up an email account
  • Register, set up and maintain their Universal Credit accounts
  • Create, store and distribute their CV
  • Comply with DWP Claimant Commitment requirements to avoid sanctions
  • Phones are available for those who need to call DWP/Employers etc

The Copeland Full Service Project is funded by:

 The Copeland Community FundJob Centre PlusCopeland Council and Phoenix Enterprise Centre

   

CCoDE+ Project outcomes from Oct 16 – Jan 17

Clients engaged 426
Clients moving into jobs 83

 

During the lifetime of CCoDE+ it was identified that that 68% of our service users didn’t have access to a computer anywhere else, therefore this demonstrated a need for a continuation of this project.

 Client Feedback

“I was terrified of computers. I did the Job Centre course but I still need one-to-one help to cope. I wouldn’t have had the skills to apply for any jobs, like downloading applications and you have to send your CV by e-mail.”

“I’d never used a computer. I was useless on the machine before, hopeless. Now I can get on with my job applications.”

“I can use my sister’s on a Sunday night. She’ll leave it on for me and help me when things pop up that I don’t expect, like it’s scanning or an ad or something. But I can’t use it when she’s not there because anything like that would just make me panic and I don’t have the skills to download applications and send my CV by e-mail and that.”

 “I could already use computers when I came here, but there’s no computer at home. And I’m dyslexic so I need help with my CV and when I’ve got any questions about the application forms.”

 “I’ve used my computer for like face-book and that but not for looking for jobs. The help I need here is more for how to do the job applications than the IT stuff.”

“This is the only place I can use a computer. I’d never touched one before coming here.”

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Phoenix Enterprise Centre, Phoenix House, Jacktrees Road, Cleator Moor, Cumbria, CA25 5BD - Tel: 01946 813 555

Phoenix Enterprise Centre CIC Ltd. Company registration number 1897176